Morphi Labs Refund & Returns Policy
Last updated: July 2026
The Morphi Labs Refund & Returns Policy explains your rights regarding returns, refunds and damaged or incorrect orders. Please read this policy before placing your order.
Refunds for Personalized Products
Products that have been personalized with names, photographs, logos or custom designs cannot be returned or refunded unless they arrive damaged, defective or incorrect due to our error.
Non-Personalized Products
Non-personalized items may be returned within 14 days of delivery, provided they are unused, in their original condition and original packaging.
Customers are responsible for return shipping costs unless the item is faulty or we made an error with the order.
Damaged or Incorrect Orders
If your order arrives damaged, defective or does not match your order, please contact us within 7 days of delivery.
Whenever possible, please include photographs of the product and packaging so we can assess the issue quickly.
If the claim is approved, we will offer an appropriate solution, such as:
- a replacement;
- a repair where possible;
- a partial refund;
- or a full refund.
Refunds
Approved refunds will be processed using the original payment method.
Please note that banks and payment providers may require several business days before the refund appears in your account.
Contact
If you have any questions about the Morphi Labs Refund & Returns Policy, please contact us and we’ll be happy to help.
Morphi Labs
Leof. Vasilissis Olgas 64
54642 Thessaloniki
Greece
Email: webshop@morphi-labs.com
For more information, please read our Terms & Conditions, Privacy Policy and Cookie Policy.
